On Thursday 16th January, Wendy from our Engagement Team took a trip on the big roads to Hebburn to present North East Ambulance call handler Ryan Swann with one of our Star Awards.
Ryan was part of a team who supported a local lady to get the support she needed. In her nomination, the lady said;
“They go the extra mile. I recently had some blood tests and unknown to me one of the results suggested I might have blood clots on my lungs. The results arrived after surgery hours so were handed to NHS 111. They tried to reach me but I had gone to bed so they put the callout through to the 999 service who came and knocked on my door…after failing to wake me they organised the fire service to come and make entry…fortunately, it wasn’t necessary…the combination of phone calls and knocking finally worked and I was tested and checked….well done for thorough and persistent organisation.”
Although Ryan was humble about his award, he was pleased to receive it and said;
“I am honoured to receive this award. I always look to help the patients and have a positive impact on their care.”
Thank you for all you do to support the people of Sunderland and beyond Ryan, on behalf of all of us at Healthwatch Sunderland.
