Enter and view policy

Summary

Enter and view is used by Healthwatch as a means of gathering evidence of patient and service user experience in the preparation of reports.

Enter and view uses selected, trained, DBS (Disclosure and Barring Service – previously known as CRB) checked staff and volunteers to observe the provision of health and social care services locally. This involves talking to patients, service users and carers directly to ask questions about the care they are receiving, so that a report for service providers can be produced based on this feedback.

Visits take place on any premises where publicly funded health and or social care services to adults are being provided.