GP Alliance Medical Practice telephone system 2018
Read our report on the Sunderland GP Alliance Medical Practice telephone system.
Summary
Following some mixed feedback received about the Sunderland GP Alliance Medical Practice telephone system over a period of several months, the Healthwatch Sunderland Board agreed that further engagement work would be carried out with patients.
This involved using a specifically designed survey to be used with patients from 3 practices (Barmston Medical Centre, Pennywell Medical Centre, The Galleries) to find out specific information on what was working well and what wasn't working so well.
This was carried out across all 3 GP practices during the month of July 2018.
Downloads
Download our report and the response we have received from the GP Alliance and their supporting documentation.
GP Alliance Medical Practice Telephone System - Report - July 2018
GP Alliance Medical Practice - Response to Healthwatch Sunderland Report
GP Alliance Medical Practice - Monthly Performance Information Report - July 2018
GP Alliance Medical Practice - Monthly Performance Information Report - June 2018
