Enter & view, Springwell House & Harraton Surgery - 2018

_Summary

Initial feedback from patients of Harraton Surgery and Springwell House Surgery taken from NHS Choices website picked up some negative feedback from a number of patients. This feedback was collated during the period of August 2016 and November 2016.

After consideration of this feedback and the recent CQC inspection ratings which placed Springwell House at ‘requires improvement’, Healthwatch Sunderland’s Board decided the Engagement Team would conduct more in-depth research through Enter & View. This would enable us to determine if the negative views given by these patients were generally reflective of the practice. 
 
As the provider for Springwell House is the same as Harraton Surgery (Dr Inder Jeet Singh) it was decided to also conduct Enter and View at Harraton Surgery too.