Making a mental health complaint
If you have concerns about any aspect of your care, or the service you receive it is best to speak to a member of staff involved with your care.
Do you require support?
VoiceAbility
If you require support to make a complaint VoiceAbility can offer both information and practical support:
0300 303 1660
Mon – Fri 9am – 5pm
Who do I complain to about a mental health service?
Contact the Cumbria, Northumberland, Tyne & Wear Trust Complaints Department:
0191 245 6672
Mon - Fri 9am - 5pm
Or
The Patient Liaison Service (PALS) – offer confidential advice and support to help you to sort out any concerns about your care.
0191 566 7074 or Freephone: 0800 328 4397
Mon – Fri 9am – 5pm