What we are doing
Working in partnership with the local commissioning team at Sunderland City Council, who are responsible for domiciliary care across the city we will be undertaking some service user engagement to gather people’s views of the service provided. We will do this via two dedicated surveys (one for services users and one for family and friends of service users), both of which have been designed in partnership with the local commissioning team. In order to contact those receiving domiciliary care the commissioning team will be providing Healthwatch staff with a list of service users (10% of all domiciliary care recipients within the city). We will contact and support these individuals and their family and friends with the completion of the survey or alternatively people will be invited to complete the survey themselves via a paper or online survey. The engagement will take place during October and November 2022.
What we want to achieve
We want to hear from those who are service users of domiciliary care across the city so that service providers can better understand what is working well and what needs improving.
How you can get involved?
Those who use domiciliary care or their family or friends can support the work by completing the survey and sharing their views with us.