On 14th January 2025, Natalie from our Engagement Team had the absolute pleasure of presenting Daniel Sibly from the North East Ambulance Service, one of our Star Awards.
Daniel was nominated by a patient who used the North East Ambulance Service, they said:
“They go the extra mile. I recently had blood tests and unknown to me one of the results suggested I might have blood clots on my lungs. The results arrived after surgery hours so were handed to NHS 111. They tried to reach me but I had gone to bed so they put a call out to the 999 service who came and knocked on my door. After failing to wake me they organised the fire service to come and make entry…fortunately, it wasn’t necessary, the combination of phone calls and knocking finally worked and I was tested and checked. Well done for the thorough and persistent organisation.”
After receiving the award Daniel said:
I’m incredibly grateful to receive this award. My job can be tough, especially with the challenging calls we handle every day, but feedback like this makes it all worthwhile. It’s moments like this that remind me why I love what I do. I’m truly excited and thankful for this recognition.
Well done Daniel, from everyone at Healthwatch Sunderland, and congratulations on your award.
