Our son has a severe learning disability and he lives at Hylton Bank, one of the supported living schemes provided by Sunderland Care and Support. Before lockdown he had a home visit every Saturday. Naturally we were very upset that we could no longer see our son and he missed his visits home.
However the staff at Hylton Bank have been exceptional in helping us to keep in touch with our son and in the care of our son under lockdown.
Here are some of the things that have helped us to stay in touch.
Our phone calls and enquiries about our son have always been answered promptly and with courtesy.
We have been able to have brief telephone conversations with our son when he wished to say a few words.
Recently we have been able to have FaceTime contact with our son.
The Disco that he used to attend with staff and other residents was stopped but staff have organised a disco on the same evening to take place at Hylton Bank.
A daily diary is kept by the staff of our son’s activities and excerpts of this have been scanned and emailed to us.
We usually have regular care meetings with the staff to discuss our son’s medication, epilepsy and well being and these are minuted. We had a virtual meeting using telephone conversations and questions answered by email and minutes were recorded.
A medical emergency was dealt with involving a paramedic and prompt actions taken by our son’s doctor, the epilepsy nurse and staff at Hylton Bank to prevent another emergency.
We are indebted to Hylton Bank staff our son’s key workers and manager of Hylton Bank. Jean, Peter, Danielle, Louise, Grant, Kimberly and Ethan are amongst those who have been outstanding in caring for our son at this difficult time.