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Our work with the Hospital Trust is helping to raise awareness of what a kinship carer is with staff which has resulted in a better patient experience for those children visiting the service.
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Our work with the local Hospital Trust has helped them to better understand the needs of patients from the Bangladeshi community, address some of the communication issues they face and ultimately improve the treatment and care of patients in general.Response -
Members from the Bangladeshi community told us that the subject of cancer was something that wasn’t often talked about within the community and many people had very little awareness of cancer signs and symptoms.Response -
Our partnership work has helped local social care service providers adapt services to better meet the needs of its customers.Response -
Thanks to feedback from a local charity who supports those families most in need we were able to support services to introduce emergency provisions plan to address the issue.Easy read breast screening recall letters now available for all patients who require them nationally
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We demonstrate how self-advocacy works in joint appeal for easy access to breast servicesResponse -
Through our Organ Donation Campaign and event we aimed to get people talking to their loves ones about organ donation and having open conversationsResponse -
How we have showcased the power of partnership work through the promotion of a support group for those who have had a surgical amputation.Response -
How we are supporting the Hospital Trust to hear what patients think of their servicesResponse -
As part of our signposting service we give local people, who will benefit, a Lion’s Club Charity, Message in a BottleResponse -
How we have raised awareness and promotion of a local veterans health and wellbeing serviceResponse -
How we supported a patient with a terminal diagnosis to get speedy access to the services he needed.Response -
Supporting carers to access the support they need to ensure their loved ones get the best hospital care possibleResponse -
Supporting asylum seekers and refugees to access Healthcare in SunderlandResponse -
Supporting people with sight loss to understand their medication labellingResponse -
Supporting a patient to get the medical support he needed at the right timeResponse -
How we provided Sarah to get the information she needed to receive her preferred treatment.Response -
Informative videos with local key mental health organisations created to bring awareness to their services for all young people across the cityResponse -
Improving people's understanding of the workings of their GP surgery and how the booking system worksResponse -
How we helped Simon get the support he neededResponse -
How we partnered with Sunderland Stop Smoking Service to educate children on the dangers of smoking, vaping and risk takingAdvice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.Advice and Information -
Find out what support is available to help you travel to your hospital appointments.Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.Advice and Information -
End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions.Advice and Information -
Help make sure that your practice meets people’s accessibility requirements using this checklist from Healthwatch Slough.Advice and Information -
We've pulled together a number of services for parents in need of support for their mental health. Read more to find out where you can go to get the help you need.Advice and Information -
Being diagnosed with dementia can be a big shock, and it can be hard to know what to do next. Take a look at our guide to find out what support you should receive.Advice and Information -
Find out what support is available to help you when travelling to your GP, hospital or other NHS services.Advice and Information -
Take a look at our advice article on the organisations and groups that can support you if you’re grieving.Advice and Information -
Avoid the wait at the GP and know when to visit your pharmacist instead. Look at how your pharmacist can help you.Advice and Information -
Self-isolation, social distancing and shielding have been introduced by the Government to help you and your loved ones stay safe from COVID-19. Find out what they mean in practice and what applies to you.Advice and Information -
If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.Advice and Information -
National Voices, Traverse, PPL and Healthwatch England put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.Advice and Information -
COVID-19 poses a unique challenge for health and social care professionals when talking to someone with hearing loss. Here are some important tips to help you communicate effectively.Advice and Information -
Take a look about what you need to know about the COVID-19 vaccination programme including how you will know when it's your turn, where to go, and why it's important.Advice and Information -
Read the latest advice and information from NHS England and Public Health England about the Coronavirus.Advice and Information -
Since the COVID-19 pandemic, it's been estimated that across the UK there are 13.5 million unpaid carers. Many people are unaware of their rights as a carer and, as a result, are not accessing the help and support they are entitled to.
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The usual processes the NHS follows to discharge you from hospital have changed during the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.Advice and Information -
Wound care hubs across the city of SunderlandAdvice and Information -
Information on how you can self-refer if you have a common mental health problem such as anxiety or depression?Advice and Information -
Choosing a care home can be difficult.Advice and Information -
Do you think you may have a safeguarding issue? Find out what you need to do.Advice and Information -
Read about how coronavirus could affect you, your baby and your pregnancy care.
