1. Washington Grange Care Home

    Report -

    Our ‘care home life – what it’s really like’ reports highlight residents, family and friends, staff and manager’s views to give people looking for a suitable care home a real sense of what a care home may be like to live in.

  2. Washington Lodge Care Home

    Report -

    Our ‘care home life – what it’s really like’ reports highlight residents, family and friends, staff and manager’s views to give people looking for a suitable care home a real sense of what a care home may be like to live in.

  3. Washington Manor Care Home

    Report -

    Our ‘care home life – what it’s really like’ reports highlight residents, family and friends, staff and manager’s views to give people looking for a suitable care home a real sense of what a care home may be like to live in.

  4. Enter & view, Sunderland Eye Infirmary, 2016

    Report -

    Having received positive feedback from a number of service users of Sunderland Eye Infirmary we decided to carry out an enter and view visit to discover what they thought made it a good service.

  5. Enter & view, provision of meaningful activities in 15 Sunderland care homes

    Report -

    The purpose of this report was for us to gain an understanding of how meaningful activity is supported within Sunderland care homes.

  6. Enter & view, Deerness Park, GP Practice

    Report -

    Having received positive feedback from a number of service users of Deerness Park GP Practice we decided to carry out an enter and view visit to discover what they thought made it a good service.

  7. Report on Call for Evidence: Elderly Hospital Care, Hospital Discharge & Dementia Identification

    Report -

    This report covers the findings that the Healthwatch Sunderland staff found around concerns over hospital discharge, elderly hospital care and dementia identification.

  8. "No Voice Unheard No Right Ignored" Green Paper for people with a learning disability and/or autism

    Report -

    Read our report around our feedback into the consultation for people with a learning disability and/or autism.

  9. Healthwatch Sunderland refugee engagement event

    Report -

    Read our report around our refugee engagement event.

  10. Report on mental health services

    Report -

    Read our report on our findings around mental health services in Sunderland.

  11. Development of Patient Participation Groups (PPGs)

    Report -

    Read our Patient Participation Groups guide.

  12. Sunderland Community equipment services - 2018

    Report -

    Read our report on service users views of Sunderland Care & Support, Sunderland equipment services.

  13. GP Alliance Medical Practice telephone system 2018

    Report -

    Read our report on the Sunderland GP Alliance Medical Practice telephone system.

  14. Dr Bhate & Partners patient feedback - October 2018

    Report -

    Read our report on Dr Bhate & Partners GP Practice

  15. New Washington Medical Group - how are things going since the merger? - November 2018

    Report -

    Read our report on the New Washington Medical Group merger

  16. Sunderland Recovery College - Our Evaluation - December 2019

    Report -

    Read our report on the Sunderland Recovery College

  17. Wheelchair services feedback – March 2020

    Report -

    Read our report on what we were told about wheelchair services in Sunderland.

  18. Care home life good practice report – January 2020

    Report -

    Read our report on our evaluation of our care home life – what it’s really like reports.

  19. Sunderland GP Extended Access service evaluation - March 2020

    Report -

    Read our report on the feedback we received on the Sunderland GP Extended Access service.

  20. What you told us about COVID-19 – mini reports - July 2020

    Report -

    Read our mini reports on what you told us about services during the COVID-19 pandemic.

  21. What you told us about COVID-19 – general health & wellbeing - July 2020

    Report -

    Read our report on what you told us about services during the COVID-19 pandemic.

  22. Care home use of social media - November 2020

    Report -

    Read our report on how care homes in Sunderland are using social media during the pandemic.

  23. Your experience of the COVID-19 vaccination programme - March 2021

    Report -

    Read our report on what you told us about your experiences of the COVID-19 vaccination programme.

  24. Our annual report 2013-2014

    Report -

    We are pleased to present our annual report for 2013-2014

  25. Our annual report 2014-2015

    Report -

    We are pleased to present our annual report for 2014-2015

  26. Our annual report 2015-2016

    Report -

    We are pleased to present our annual report for 2015-2016

  27. Our annual report 2016-2017

    Report -

    We are pleased to present our annual report for 2016-2017

  28. Our annual report 2017-2018

    Report -

    We are pleased to present our annual report for 2017-2018

  29. Our annual report 2018-2019

    Report -

    We are pleased to present our annual report for 2018-2019

  30. Our annual report 2019-2020

    Report -

    We are pleased to present our annual report for 2019-2020

  31. Code of conduct policy

    Report -

    Read our code of conduct policy

  32. Complaints policy

    Report -

    Read our complaints policy

  33. Decision making policy

    Report -

    Read our decision making policy

  34. Register of interest policy - January 2023

    Report -

    Read our register of interest policy

  35. Your experience of the COVID-19 vaccination programme - April 2021

    Report -

    Read our report on what you told us about your experiences of the COVID-19 vaccination programme.

  36. Our annual report 2020-2021

    Report -

    We are pleased to present our annual report for 2020-2021

  37. Whistleblowing policy

    Report -

    Read our whistleblowing policy

  38. Volunteer policy

    Report -

    Read our volunteer policy

  39. Safeguarding policies

    Report -

    Read the safeguarding adults and safeguarding children's policies

  40. Your experience of the COVID-19 vaccination programme - May / June 2021

    Report -

    Read our report on what you told us about your experiences of the COVID-19 vaccination programme.

  41. Care home life - useful online activites

    Report -

    To promote health and wellbeing we have compiled this booklet packed full of Christmas events, leisure interests, crafts and much more.

  42. Patient and public findings report 2021

    Report -

    This evaluation was carried out with the aims of discovering and understanding patient’s experiences of those services provided by All Together Better Sunderland (ATB) partners.

  43. Carers and the impact of COVID-19

    Report -

    This report covers the views of those individuals who responded to our survey which looked at Carers and the Impact of COVID-19.

  44. 2022 Executive Board meeting minutes

    Report -

    Find out what was discussed at our 2022 board meetings.

  45. Our annual report 2021-2022

    Report -

    We are pleased to present our annual report for 2021-2022

  46. Your experiences of the COVID-19 vaccination programme

    Report -

    This report covers people’s experiences of receiving their COVID-19 vaccine

  47. GP access report

    Report -

    This report covers people's experiences of accessing their GP practice

  48. Care in the home services

    Report -

    This report covers people's experiences of accessing care in the home services