Healthwatch Sunderland works on a number of levels.
We provide an information and signposting service to help people find the information or the contacts they require to access health and social care services. We can be contacted by telephone, email, through our website, on social media, in person or by post. In addition to this, we produce leaflets and newsletters that provide information on local services and news of developments that affect services locally.
We collect patient experiences and concerns to build a picture of how services are working and where they can be improved. With the evidence of these experiences, we can go to the providers themselves or the commissioners and make changes to improve the services for everyone.
We can also enter and view any premises where publicly funded health or social care is provided to people in Sunderland (with the exception of children’s social services which are covered by Ofsted).